Refund policy

Refund Policy

Thank you for shopping at Airbags USA. Our goal is to ensure every customer receives the correct part for their vehicle with full clarity and confidence. Because airbags are specialized safety components, our return policy is structured to protect both our customers and the integrity of these products.

Return Window

We offer returns within 30 days of receiving your item.
You must contact us within this period to request a return.

Eligibility for Returns

A return may be requested if:

  • The item you received differs substantially from the product description or photos

  • You believe the part may not fit your vehicle (contact us first so we can assist)

  • The item arrived damaged or incorrect

To be eligible, the item must:

  • Be in the same condition received

  • Be unused, uninstalled, and untampered

  • Include all connectors, components, and original packaging

Return authorization is required before sending anything back.

How to Start a Return

Email us at:

📧 Sales@Airbags-USA.com

Include:

  • Your order number

  • Photos of the item

  • A clear explanation of the issue

If your return is approved, we will provide:

  • Return instructions

  • The correct return address

  • Packaging requirements

Items sent back without authorization will not be accepted.

Return Shipping Cost

  • The buyer is responsible for return shipping

  • Original shipping costs are non-refundable

For your protection, we recommend using a trackable shipping method.

Restocking Fee

All approved returns are subject to a 20% restocking fee.
This fee covers:

  • Inspection

  • Handling

  • Processing

  • Inventory work

Refund Amount

Once your item is received and inspected:

  • If approved, we will issue a refund to your original payment method

  • Refund = Product price minus restocking fee

  • Shipping costs are not refunded

Refunds typically process within 10 business days after approval.
If additional time passes, please notify us at Sales@Airbags-USA.com.

Non-Returnable Items

The following cannot be returned:

  • Airbags that have been installed, connected, or opened

  • Items damaged during installation

  • Products altered or tampered with

  • Returns requested after 30 days

  • Gift cards or compensation credits

Installed or altered airbags cannot be resold, therefore they are not refundable.

Fitment Assistance

Because airbag fitment can depend on:

  • Year

  • Trim

  • Steering wheel design

  • Connector type

  • OEM part number

We strongly encourage customers to:

  • Compare the original airbag

  • Match connectors and shape

  • Ask their mechanic for confirmation

  • Send us photos if unsure — we’re happy to help

Fitment concerns do not automatically disqualify a return, but the item must remain unused and uninstalled.

For full details, please review our
Airbag Safety Notice & Fitment Disclaimer (link here).

Damaged or Incorrect Items

If your item arrives damaged or incorrect:

  1. Contact us within 48 hours

  2. Provide clear photos

  3. Keep all packaging

We will work with you to resolve the issue as quickly as possible.

Exchanges

If you need a different item, the fastest way is:

  1. Complete a return

  2. Place a new order for the correct part